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For growing retail businesses, scalability is key – without the ability to scale easily, businesses can run into operational slowdowns that blunt momentum and dampen customer satisfaction. The back office, especially, can quickly get out of hand without the right foundation in place.
Particularly for e-commerce companies, who face unique challenges around physical goods management and complex sales channels, assembling the right technology stack is critical to creating scalable back office systems and processes. And like most foundational work, it’s a good idea to get started early. We at Pilot say this a lot, but it’s much easier to start off right at the beginning than to go back and try to correct problems later on.
One of the most common questions we get from our retail and consumer clients is around just how to set up that good foundation, in order to scale later on. What technology should you have in place, and which systems are right for your business?
We’ve collected our answers in a new guide, Technology for Retail: The Systems You Need for Growth . Inside, you’ll find the same answers we’ve given our hundreds of customers in the retail and consumer space:
- What kind of backend technology systems a retail business should have in place, and why
- What to look for in a solution for each category
- The solutions Pilot recommends to our customers